- Project leader for the cellular service growth initiative and other projects. Results include:
- 62% increase in customer service call-handling capacity
- 50% savings in sales rep training time & 75% savings in sales rep staffing
- $1.4 million in annual loss prevention through fraud detection
- Served on the Chief Operating Officer's Committees for Diversity, Promotions, and Retentions. In 1999, Capital One ranked #41 for the first time on Fortune's 100 Best Companies to Work For®
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